REDD+ activities may have a significant impact on the dynamics of conflicts over forest resources in forested areas.

Pakistan has designed and put in place a national feedback and grievance redress mechanism (FGRM) as part of the country’s REDD+ institutional arrangements.

Pakistan’s FGRM can serve the following purposes:

  • Identify and resolve implementation problems in a timely and cost-effective manner: As early warning systems, well-functioning FGRM will help identify and address potential problems before they escalate, avoiding more expensive and time-consuming disputes.
  • Identify systemic issues: Information from FGRM cases may highlight recurring, increasingly frequent or escalating grievances, helping to identify underlying systemic issues related to implementation capacity and processes that need to be addressed.
  • Improve project outcomes: Through timely resolution of issues and problems, the FGRM can contribute to timely achievement of project objectives.
  • Promote accountability among project staff: Effective FGRM can promote greater accountability of project staff to stakeholders, positively affecting overall project governance.

The FGRMs is intended to be accessible, collaborative, expeditious, and effective in resolving concerns through dialogue, joint fact-finding, negotiation, and problem solving.

It has been designed to be the “first line” of response to stakeholder concerns that have not been prevented by proactive stakeholder engagement.

is important to emphasize that the FGRM is intended to complement, not replace, formal and informal channels for managing grievances. The existence of the FGRM should not prevent citizens or communities from pursuing their rights and interests in any other national or local forum, and citizens should not use FGRM is the matter is of competence of the courts, administrative law procedures, or other formal dispute resolution mechanisms. 

The procedure of the FGRM is the following:

It is expected that resolution of the complaint will take 30 working days after receipt of the complaint. A systematic process is followed that consists of four steps as shown in figure below:

i) Receipt and registration

ii) Investigation

iii) Resolution

iv) Monitoring.